FAQ

Q - What comes with my Neat membership?

  • There are a multiple benefits that make Neat the most affordable housekeeping! You only pay $5 a room. You receive unlimited access to the Neat platform. You can have same day, next day or schedule up to 1 week out for service. You can have Neat come and tidy up your home every day of the week, every other day, every third day or once a week, you're in control. 

Q - What are some the things Neat does to make my bedroom Neat again?

  • We will make the bed, pick-up anything that needs to be thrown away, put shoes away, gather up any visible dirty clothes and put them in the laundry basket, vacuum area rugs/ carpet, straighten up the attached bathroom & take care of any special requests you’ve asked of us. When you enter your bedroom, it will feel like coming back into the neatly made-up hotel room. 

 

Q - What are some the things Neat does to make my living room Neat again?

  • We will take care of anything that is out of place, put pillows back on the couch, put the toys away, pick-up anything that needs to be thrown away, vacuum area rugs/ carpet, straighten up the room & take care of any special requests you’ve asked of us.

 

Q - What are some the things Neat does to make my kitchen Neat again?

  • We will take care of anything that is out of place, take care of the dirty dishes in the sink, unload & reload the dishwasher, put away items that might have been left out, wipe down counters with a wet paper towel, vacuum area rugs, take out the trash/ recycling & take care of any special request you’ve asked of us.

 

Q - I’m very picky on where things go, how will Neat ensure i’m satisfied?

  • Neaters are thoroughly vetted via interviewing for the role. We only hire people who share the same standards we do, where exceptional service in each member’s home is a top priority. If for any reason you aren’t satisfied with your Neat, please reach out so we can make it right. 

 

Q - I have a housekeeper, why do I need Neat?

  • Neat is a great addition to your house cleaning program. Most of our Members have found that they are able to scale back the number of times their cleaner is coming each month as Neat is able to supplement by ensuring their home stays picked-up for a fraction of the cost of a traditional house cleaning service.  

 

Q - What is the difference between a housekeeper and Neat?

  • Generally, housekeepers are primarily focused on floors, toilets, bathtubs, dusting, etc. Neat is focused on making your home Neat again. That could be straightening up the toys in the living room, doing the dishes in the kitchen, vacuuming, making beds and picking-up around the house. Very similarly to when you open your hotel room door, and everything is Neat. 

 

Q - Can I choose my Neater?

  • Once you’ve highly rated a Neater, they will be offered your service the next time with our Member matching algorithm. 

 

Q - Do I have to be home?

  • No you do not. In the app, you’ll be asked “Where can we find the key?”. Our Neaters will take care of your home, so that when you return, it will be like coming back to a made-up hotel room. 

 

Q - Can I be home while me Neater is there?

  • Absolutely! Our Neaters are trained to work quietly and efficiently.